This Privacy Policy explains how [COMPANY NAME] ("we", "us", "our") collects, uses, and protects your personal data when you visit our website or place an order with us. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
[COMPANY NAME] is a company registered in England and Wales, with its registered office at 148 Percival Rd, Enfield EN1 1QU, United Kingdom. For any questions about this policy or your personal data, you can contact us at info@primexprint.co.uk or 020 3468 5999.
2. Information We Collect
We collect the following categories of personal data:
- Account & order information: name, email address, phone number, delivery and billing address, and order history.
- Payment information: payment card details are collected and processed securely by our payment provider, Stripe. We do not store your full card details on our own servers.
- Artwork and files: any print-ready artwork or design files you upload to us for the purpose of fulfilling your order.
- Technical data: IP address, browser type, device information, and cookies (see our Cookie Policy).
- Communications: any messages you send us via our contact form, quote request form, or email.
3. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders, including printing, packing, and delivery.
- Communicate with you about your order, account, or enquiries.
- Process payments securely through Stripe.
- Improve our website, products, and customer service.
- Comply with our legal and regulatory obligations, including tax and accounting requirements.
- Send you marketing communications where you have opted in, which you may unsubscribe from at any time.
Our legal bases for processing your data are: performance of a contract (to fulfil your order), legitimate interests (to run and improve our business), consent (for marketing), and legal obligation (for tax and accounting records).
4. Sharing Your Information
We do not sell your personal data. We share information only where necessary with trusted third parties who help us operate our business, including:
- Payment processors (Stripe), to process your payment securely.
- Courier and delivery partners, to deliver your order.
- IT hosting and email service providers, who help us run our website and communications.
These third parties are only permitted to use your data for the specific services they provide to us, and are required to keep it secure.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements. Order and invoice records are typically retained for a minimum of 6 years in line with UK tax record-keeping requirements.
6. Your Rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your personal data, where applicable.
- Object to or restrict certain processing of your data.
- Request a copy of your data in a portable format.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at info@primexprint.co.uk. If you are unhappy with how we have handled your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure hosting, encrypted checkout, and restricted internal access to customer data.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: [DATE]